FAQs

Where is your company located?

Horsen Stall is located in California, United States.

How do I reach customer service?

You can contact us by filling out a contact form here. You can also send a direct email to info@horsenstall.com. Our customer service manager (Amy) will get back to you within 1-2 business days.

Why are the products made to order?

The benefits of having products made to order is that there is no over stock and waste, meaning we don't have to dispose of unsold items into landfills.

Where are the products made?

Because we have such a wide range of product types, we need to source them from different production facilities so we can get the highest quality of every item in our catalog. 

All of our products are mainly made in the USA, some products varies from a state to another depending on the location of the production facility. Our main factory is located at California.

How long will it take to receive my order?

United States

You can expect Jewelry to arrive within 4-8 business days* after you make your purchase.

You can expect Apparel to arrive within 5-12 business days* depending on the piece that is ordered.

*Please note that due to the busy holiday season these estimates can change.

International

We accept international orders as well. Please allow a longer time for delivery.

During COVID-19 we are seeing some orders (not all) takes longer time to be delivered. The length of the delivery time is through no fault of our own, but the situation with the lack of transport and freight capacity from the reduction of flights and workers practising social distancing measures. Please be patient for your orders to arrive and do not abuse our customer service staff who are doing their best to assist you.

I have not received my order confirmation?

Sometimes the order confirmation can end up in the junk mail. If you have not received your order confirmation within 24h, please reach out to us so that we can see what may have happened.

I have not received a tracking number yet?

If you have not received your tracking number, it may be because your order is still in the production phase. Because everything is made to order, this requires a 3-5 business day production time. Once the item has been produced it will then be handed off to our shipping partners who will then supply us with a tracking number. This tracking number will be automatically emailed to you.

How can I track my order?

When your package was sent from the warehouse, you should have received a shipping confirmation email that includes your tracking link.

 

What is your return policy?

We always offer exchanges or refunds on all products. You have 30 days to make up your mind after your receive your products. Please see our returns page here for more information on how to go about an exchange or refund.

What forms of payment do you accept?

We currently accept PayPal, Apple Pay, Google Pay and all major credit/debit cards. 

I received an incorrect/damaged item. What should I do?

Please email us directly at info@horsenstall.com , if you have any questions or concerns regarding your return. You will then receive an email with step-by-step instructions on how to return your item and get a replacement sent out/or fully refunded.